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Support

A variety of resources are available to help you get support for Gateway.

Documentation
The documentation includes example scenarios, explains the basics for using each method, and is the first stop for detailed information about Gateway.

Discussion Forums
The discussion forums include information about the latest updates, frequently asked questions, and is the best place to reach out to the community for answers and suggestions from other developers.

Web & Phone Support
As a ClearStar.net Business Owner, web and phone support are available for submitting cases that require technical support help for diagnosis and resolution.

Web: log in to your ClearStar.net site and choose the Customer Service link
Phone: 888-30-CLEAR

Professional Services
Whether you need strategic help to determine the most appropriate roadmap to implement your vision or help working with a client or vendor to ensure that an integration goes smoothly, ClearStar.net can be there for you. Professional services are available on an hourly basis through your current ClearStar.net account according to the current fee schedule. Please contact ClearStar.net Customer Service for more information.

News & Events

Gateway Web Services 2012.01 Released - Wednesday, January 25, 2012

ClearStar.net is pleased to announce the release of version 2012.01 of Gateway Web Services. The first major release of 2012 includes the following:

Additional Customer Web Service method, GetCustomersForUser, for retrieving the Customers for a specified User.
Additional Profile Web Service method, GetStoredProfileDetail, for retrieving the detailed information for a Stored Profile.

For a full list of the updates, go to the Gateway Documentation and review the update log at the end.

Gateway Web Services 2011.02 Released - Wednesday, February 02, 2011

ClearStar.net is pleased to announce the release of version 2011.02 of Gateway Web Services. The first major release of 2011 includes the following:

Additional document upload methods to allow the inclusion of the document on the Profile report

For a full list of the updates, go to the Gateway Documentation and review the update log at the end.

ClearStar Releases ScreenMeNow Direct Applicant Data Entry Solution - Monday, January 10, 2011

ClearStar, a leading background screening technology and service provider, announced today the release of ScreenMeNow, a customizable direct applicant data entry interface. This solution comes in response to the increased demand for cost effective human resources solutions.

ScreenMeNow provides a simple, intuitive interface for direct applicant entry of data required for the initiation of a background check. This functionality increases operating efficiencies for an employer by eliminating redundant data entry and decreasing the turnaround time of a background check. ScreenMeNow can also accept credit card payment from the applicant at the time of data submission. This optional feature is particularly valuable when conducting background checks on independent contractors, volunteers and students because it can reduce or even eliminate an organizations’ background screening costs.

Gateway Web Services 2010.02 Released - Monday, August 09, 2010

ClearStar.net is pleased to announce the release of version 2010.02 of Gateway Web Services. The second major release of 2010 includes the following:

Support for Countries in addresses for Applicants and Customers
Documents attached to Orders
Enhancements to Order Adjustments and Order Status Detail Notes
User-defined Fields for Profiles
Service Due Dates, Groups and Country assignment

For a full list of the updates, go to the Gateway Documentation and review the update log at the end.

Gateway Web Services 2010.01 Released - Thursday, February 04, 2010

ClearStar.net is pleased to announce the release of version 2010.01 of Gateway Web Services. The first major release of 2010 includes the following:

Support for Stremline Web Services

For a full list of the updates, go to the Gateway Documentation and review the update log at the end.

Gateway Web Services 2009.02 Released - Friday, November 06, 2009

ClearStar.net is pleased to announce the release of version 2009.02 of Gateway Web Services. The second major release of 2009 includes new functionality including:

Document Storage support for Profiles
Ability to transmit a Profile with Credit Card information
Updated Documentation

For a full list of the updates, go to the Gateway Documentation and review the update log at the end.

Gateway Web Services Developer Community Launched - Thursday, May 28, 2009

Yesterday, was the official launch of this site, ClearStar.net's Gateway Web Services Developer Community. This site will be the hub for developer communications, community development, and open source efforts. Be sure to register to get the most out the Developer Community. Additional features are available for registered users of ClearStar.net Business Owners, including: posting in the discussion forums, viewing the documentation, and downloading example and open source code.

Here is the full press release.

Gateway Web Services 2009.01 Released - Friday, March 27, 2009

ClearStar.net is pleased to announce the release of version 2009.01 of Gateway Web Services. The first major release of 2009 includes new functionality including:

Notification when Profiles are completed
Disclaimer notice support
Copy a Profile
Driver's License format validation
Updated documentation
And more ...

For a full list of the updates, go to the Gateway Documentation and review the update log at the end.

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